| Jens Thieme views and discussions | Jens Thieme views and discussions | Jens Thieme views and discussions

Filtering by Tag: Country Accounts

The Apple row

After buying something north of 12'000 songs, 800+ TV shows, 396 movies on iTunes, 1 iMac, 3 iPods, 4 iPhones, 1 iPad, 1 iHifi which sums up to at least three really good passenger cars worth of Apple products over 15 years - they have the audacity to lock me out of MY content time and time again!


I was 'unlucky' to live in three countries during that time and Apple policies (get this) FORBID to move their content across borders. Anywhoo: trying to obey I accumulated all content pretty much equally across three iTunes accounts from three different countries.

Now, whenever I change accounts on either of my devices (because of travel, local needs of apps updates, etc.) they lock me out of my content for 90 days on that device. In summary: I'm literally NEVER in possession and able to play my shit EVER. 

What a global company!!!

Is there anybody out there who can hack that shit as Apple is officially unwilling and incapable of a smooth, global support of their best and highest spending customers?

If you have a solution: share and drink a lot of beer on my dime!

Plus: you will earn to be called a genius by me. EXCLUSIVELY!

UPDATE 1-Sep 2014:

There is an interesting Apple Support Group (you know, the people who do Apple's job actually fixing their shit but don't get paid by anyone - because Apple decided not to invest in flawless services especially customer service and have users do the job) - that deals with this issue of multiple Apple ID's from different countries, I also contributed with my story:

Here is why I have 4 country IDs and why I'm struggling to "use" them.

I lived in Germany for 5 years and worked in Switzerland at the time. My commuite crossed the Swiss/German border 8 times every day.

Afterwards I lived in France (same region) and crossed the border 4 times but this time (by train) France, Germany, Switzerland).

Every day!

On my commute I want to use my content that I acquired over many years (1200 shows and movies, 12000 songs, 120 books).

While working for the same Swiss based company (it's in Basel, pretty much everybody in that region has the same issue plus other dense European regions) I was transferred to the US for five years and traveled in NAFTA and Central America all the time plus back home frequently, visiting the above mentioned countries in fast intervalls.

After returning I had my constellation 1 back, for the last years I moved to Switzerland and visit my family in Germany every week plus travel to Italy almost every weekend.

"Tough live" one might say - I know how blessed I am.

But what Apple doesn't seem to understand is that increasingly more people will live and move like that or even more complex.

Based on the ToS Apple asks me to own 10+ country IDs but switch them 4-10 times every day - worse even: oly use the content that was purchased in a particular country while crossing the border 4 times within 50 minutes morning commute and only use my US bought content when back on business trips there??!??

Give me a BIG ... break!